Effective August 2026 · Last updated August 2026
Introduction
Welcome to Fazl, a digital wealth building platform powered by the Walee Group. Fazl is dedicated to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how Fazl collects, uses, discloses, and safeguards your data when you access or use our mobile application, website, and related digital financial services.
By accessing or using the Fazl platform, you agree to the collection and processing of your information as outlined in this policy. If you do not agree with these terms, please refrain from using our platform and services.
Information We Collect
To provide seamless micro-investing tools, maintain system security, and meet regulatory obligations, Fazl may collect information from the categories below:
Personal Identification Information
- Full legal name, date of birth, and nationality.
- National Identity Card details, including CNIC or SNIC numbers.
- Mobile phone number, email address, and residential address.
- Facial verification images or biometric data collected for Know Your Customer (KYC) processing.
Financial and Investment Information
- Bank account details, International Bank Account Numbers, and wallet identifiers.
- Investment activity, transaction history, and account funding records starting from initial deposits.
- Investor profile information, risk tolerance levels, and source of funds declarations.
Technical and Usage Information
- Device specifications, including hardware model, operating system version, and unique device identifiers.
- Network information, IP address, system activity, and application crash reports.
- User interaction logs, session durations, and feature usage patterns within the application.
How We Collect Information
Fazl collects information through multiple touchpoints during your interaction with the platform:
- Information provided directly in the form of details you submit when registering an account, completing identity verification, or funding your portfolio.
- Automated data collection in the form of technical data recorded automatically via app tracking technologies, secure server logs, and diagnostic tools.
- Identity, banking, and fraud protection data validated through official databases, NADRA verification checks, and partner banking institutions.
How We Use Your Information
Fazl uses the collected information to operate, deliver, and continuously improve its financial services:
- Executing mandatory KYC, Anti-Money Laundering, and Countering the Financing of Terrorism checks required by financial authorities.
- Facilitating account setup, processing deposits, executing micro-investments, and managing user portfolios.
- Addressing inquiries, troubleshooting technical issues, and delivering transaction receipts and account statements.
- Monitoring platform activity to prevent unauthorized access, detect suspicious activity, and secure user funds.
- Fulfilling lawful demands and compliance frameworks overseen by the Securities and Exchange Commission of Pakistan and relevant tax bodies.
Information Sharing and Disclosure
Fazl does not sell, rent, or trade your personal information to third parties for direct marketing purposes. Data is shared strictly under the following circumstances:
- Data may be shared with affiliated entities within the Walee Group to deliver integrated financial, technological, and supportive services.
- Relevant data is shared with SECP-regulated asset managers, trustee institutions, and banking partners to execute and safeguard investments.
- Vetted service vendors offering infrastructure, cloud storage, payment gateway, and SMS delivery services bound by strict confidentiality agreements.
- Disclosure required to comply with court orders, applicable statutory regulations, or governmental investigations.
Data Security
Fazl implements technical, organizational, and physical safeguards designed to protect personal and financial data from unauthorized access, alteration, or destruction:
- Transport Layer Security encryption for data in transit and standard encryption protocols for data at rest.
- Restricted employee access privileges governed by strict role-based access permissions.
- Ongoing security assessments, routine system monitoring, and vulnerability management protocols.
While standard measures are applied to safeguard your data, no internet transmission or electronic storage method can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials and PINs.
Data Retention
Fazl retains personal and financial data only for as long as necessary to fulfill the operational purposes for which it was collected, or to satisfy legal, accounting, and statutory record-keeping mandates enforced by regulatory authorities in Pakistan. Upon expiration of mandatory retention periods, data is securely erased or anonymized.
User Rights and Choices
Subject to legal and regulatory restrictions, users possess specific rights regarding their personal data:
- Access and review your registered profile details and investment records inside the Fazl app.
- Request corrections to inaccurate or incomplete personal records.
- Manage application notifications and marketing messages, while continuing to receive critical transactional and legal notices.
- Request the termination of your account once all active holdings are settled, subject to statutory data retention obligations.
Third-Party Links
The platform may contain links or integrated functionalities connected to partner websites and services within or outside the Walee Group. Fazl is not responsible for the privacy practices, policies, or content of third-party properties. Users are encouraged to review the privacy notices of any external services they access.
Policy Modifications
Fazl reserves the right to amend or update this Privacy Policy at any time to reflect changing operational, technological, or legal standards. Updated versions will be published within the mobile application and website with a revised effective date. Continued use of the platform after updates indicates acceptance of the revised policy.
Contact Information
For questions, regulatory queries, or requests regarding personal data processing, please contact the Fazl privacy team at fazl@wirefluid.com.